Delivery & Shipping Policy

1. Introduction

This Delivery & Shipping Policy outlines the terms and conditions that govern the delivery and shipping of the services provided by Medi Labs Ltd (referred to as "Medi Labs," "we," "our," "us"). By placing an order for any of our services, you agree to abide by the terms specified in this policy, which form part of the Terms and Conditions governing the provision of services.

2. Shipping & Delivery

Medi Labs provides delivery of our non-urgent testing services, including home testing kits, to customers within the United Kingdom. Once an order for a service has been confirmed, Medi Labs will process the order and dispatch the relevant home testing kit or service materials to the customer’s provided address.

• Processing Time: Orders will typically be processed and dispatched within 1-3 business days from the time of confirmation. Business days exclude weekends and public holidays.

• Shipping Time: Delivery times will vary depending on the delivery method selected and the customer’s location. Estimated delivery times will be provided at the time of purchase and can range from 3-7 business days.

• Shipping Carrier: Delivery is typically carried out via reputable postal or courier services, as determined by Medi Labs. Customers will receive tracking details for their shipments once dispatched.

3. Shipping Charges

Shipping charges are calculated at checkout based on the customer’s location and the chosen delivery method. Medi Labs reserves the right to modify shipping charges at any time.

• Free Shipping: Medi Labs may, from time to time, offer promotional periods with free shipping for eligible orders. Specific conditions for such promotions will be clearly stated at the time of purchase.

• Additional Charges: If additional services (e.g., expedited shipping) are requested, any extra charges will be communicated during the checkout process.

4. Delivery Address

It is the customer’s responsibility to ensure that the delivery address provided is accurate and complete. Medi Labs will not be responsible for any delays or failed deliveries resulting from incorrect or incomplete addresses. Any changes to the delivery address should be communicated immediately after placing an order.

5. Non-Delivery / Delivery Issues

In the unlikely event that your order does not arrive or if there are any delivery issues, please contact Medi Labs' customer support team at Customerenquiries@medilabslondon.com within 7 days of the estimated delivery date. Medi Labs will work with the shipping carrier to resolve the issue.

• Lost Shipments: If a shipment is confirmed as lost by the shipping carrier, Medi Labs will initiate a replacement shipment of the affected services at no additional charge, subject to availability.

• Damaged Shipments: If your order arrives damaged, please notify us immediately. Medi Labs will arrange for a replacement shipment of the affected items, or provide a refund if applicable.

6. Delays and Force Majeure

Medi Labs is committed to timely delivery; however, delivery times may be affected by factors beyond our control, including postal service delays, strikes, or other unforeseen circumstances. In such cases, Medi Labs will inform you of any significant delays and work to resolve the issue promptly.

7. International Shipping

At this time, Medi Labs only provides domestic delivery within the United Kingdom. International shipping is not available for the services offered on our website.

8. Cancellation of Orders

As part of your consumer rights, you may cancel your order under the following conditions:

• Pre-shipment Cancellation: If your order has not yet been dispatched, you may cancel the order for a full refund.

• Post-shipment Cancellation: If the order has already been dispatched, you may be eligible for a partial refund based on the services already provided or used. Please refer to our Refund Policy for further details.

9. Customer Support

If you have any questions or concerns regarding your delivery or shipping, you can contact our customer support team via the following methods:

• Email: Customerenquiries@medilabslondon.com

• Phone: 0203 827 0651

We are committed to providing a seamless and reliable shipping experience and will promptly address any issues that arise.

10. Terms of Delivery

This policy is governed by the Terms and Conditions of Medi Labs. By engaging with our services and placing an order, you agree to the terms outlined in this Delivery & Shipping Policy, along with all relevant provisions found in the Terms and Conditions Agreement.